HMC Voice Assistant

Running tool...

General Enquiries

Ask about visiting, contacting HMC, feedback, careers, and more, in English or Arabic.

General enquiry topics

VisitorsVisiting hours and visitor rules at each hospital.
ContactThe contact centre and phone numbers for HMC services.
Patient rights & feedbackHow to share a compliment, suggestion, or complaint.
Careers & educationJobs, training, research, and supplier registration.

Hospitals & Services

Find which HMC hospital or centre offers a service, and how to get an appointment or referral.

Service information topics

Hospitals & centresWhat each facility offers, where it is, and its hours.
SpecialtiesWhich facility provides a service you name.
Appointments & referralsHow appointments and referrals work at HMC.
Emergency & ambulanceEmergency departments and the ambulance service.

Digital Channels

Find the HMC app or online service that matches your needs, with clear guidance on how to use it.

Digital channel topics

Manage appointmentsWhich channel confirms, cancels, or reschedules them.
Apps & patient portalWhat they offer and how to sign in.
Health cardApplying for and renewing a health card online.
Medical reports & resultsHow to request or view them.

IT Helpdesk (Staff)

HMC staff can raise and track IT tickets, and escalate them, after giving their staff ID.

IT helpdesk topics

Raise a ticketPasswords, VPN, email, printers, phishing, routed automatically to the right support team.
Status updatesYour open tickets, their team, and last update.
EscalationMove an urgent ticket to Level 2 support.

In a medical emergency, call 999. Proof of Concept. Powered by

Test data: IT helpdesk (simulated)

Ask the agent to raise, check, or escalate an IT ticket, then give one of these staff IDs (five digits). For the unrecognised-ID path use any other five digits, e.g. 19999; three wrong IDs lock verification for the rest of the call.

Staff ID	Name	Department	Tickets
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Tickets

Ticket numbers are four digits. A caller only sees their own tickets; anyone else's number reads as "not found". Resolved and closed tickets are greyed out. Reset Data removes new tickets, undoes escalations, and refreshes the times.

Ticket	Raised by	Category	Team	Priority	Status	Updated (Qatar)	Details
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